What we collect, and why.

Last updated November 9, 2026

PaidWhen builds and runs websites for local businesses. This page says in plain words what information we hold about a business and its owner, where it comes from, what we do with it, and how to make us stop.

Before you are a customer

To build a preview we use information the business has already made public: the Google Business listing (name, address, phone, hours, photos, the reviews customers left), the business's own website if it has one, and the state's public business filing, which names the people who own or manage the company. We may look up the listed phone number to learn whether it is a mobile line and whose name the carrier shows on it, so that the one text we send goes to the owner and not to a landline nobody checks.

We send that text by hand, from a real phone, during business hours, one business at a time. Reply STOP, "no thanks", or anything like it and we stop, take the preview down, and do not contact you again.

When you are a customer

• Your account. Your name, the business, the mobile number you text us from, your email, and the domain we register for you.
• Payment. Card payments are handled by Stripe. We never see or store your full card number; we hold Stripe's record of the charge and the last four digits of the card.
• Your site's phone line. The call-tracking number records the calls it forwards to your shop so you can listen back. Recordings are yours; tell us by text and we turn recording off or delete them. Callers hear nothing from us; where your state requires a notice, we add it.
• Form requests and texts. Quote requests from your site and the text-back messages sent in your shop's name pass through our systems so we can deliver them to you and count them for the monthly text.
• Change requests. The texts you send us to change the site are kept with the site's version history, so "undo that" works.

What we do not do

• We do not sell or rent any of it, and we do not share it with advertisers.
• We do not place advertising trackers on your site. The site counts visits with a privacy-respecting counter that stores no personal information about your visitors.
• We do not send marketing texts to your customers. Text-back messages go only to people who just called your shop.

Who we work with

Stripe (payments), Twilio (phone lines and texts), our hosting and domain registrar, and Google (your listing and reviews). Each sees only what it needs to do its job.

Your visitors

If you run a site with us, the site's own privacy notice is yours to set; we provide a plain default that describes the quote form, the call button and the visit counter, and you can change it by text like anything else.

Keeping and deleting

We keep a customer's account information while the site is live and for twelve months after, so a return is one click. Ask us by text to delete it sooner and we will, apart from payment records we are required to keep.

Reaching us

Text or call (773) 850-3644, or write to PaidWhen, P.O. Box 22167, Denver, CO 80222.